Please kindly read and follow the instructions below before returning items to us. You can also chat with our online sales, where we will be glad to help you. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

 

Myfancybox.com reserves the right to charge a handling fee on all returned products.

 

General Returns

 

1. All returns: please inform us within 24 hours after receiving them and must be send back within 7 days of receipt of the item. We only accept products in their original condition. 

 

Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to submit a request via Customer Service and obtain a "Product Return" form that must be included with your package.

 

2. Final Sales: All sales of gift, electronics, jewelry and other items are on sale are final. Final sales are not returned for exchange, credit, or refund.

 

3. Mis-shipped products: For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.

 

 

For any particular product category, please refer to its return specific policy below.

 

1.   Electronics
2.   Jewelry

Electronics

 

This category includes: Digital Photo Frame, Car Electronics, Mp3,Camera,Cell phones and Computer.

 

Returning for replacement and refund

 

1.  Quality Issues:

 

If a product has quality problems within 30 days of customers receiving it, Myfancybox.com will be responsible for exchanging your item or returning a full refund. After confirming that the product has not been damaged on purpose, we will send a refund or exchange the product. Quality problems caused by manufacturing include such things as motherboard damage, screen damage, accessories damage, malfunctioning buttons.

 

2.  Non Quality Issues:

 

If customers wish to return an item for non quality reasons within 7 days after receiving the product, we will return 85% the full price (15% will be withheld to cover the shipping fee).

Returned products should be in original condition with original packaging. If an accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from the refund.

 

Cancelling Orders (Before delivery)

 

If an order is canceled before delivery, no fee will be charged.

 

Overdue Items

 

We will return a full refund if the item ordered is not delivered by the promised delivery date.

 

Jewelry

 

All items once sold cannot be returned or exchanged except in particular circumstances such as quality issues.

 

This category includes: Bangle, Earings, Necklaces, Ring and Watch.

 

Return Policy

 

1.  Quality Issues:

 

We will offer a refund and bear return shipping fees for any products returned due to quality issues (Quality issues include damage and poor quality of products). Returned product must be returned within 7 days of receiving the product and must be in brand new condition, unused and returned with original packaging.

 

Please also explain why you want to return the products.

 

Exchange Policy

 

1.  Wrong Color:

 

We will exchange your product if the purchased product does not match the color you ordered (perceived color differences due to your computer monitor display will not be exchanged).

 

2.  Wrong Style:

 

We will exchange your product if the product received does not match the item ordered.

Exchanges may be made only if your product is eligible. (Please see list below) We reserve the right to refuse the exchange of any items that have been damaged. If an item we receive for exchange has been damaged, the item deemed unacceptable for exchange. We reserve the right to return to you any unacceptable pieces. All packaging for product must be not damaged in any way.

 

Requesting an Exchange

 

1. Your original order number (This is very important).

 

2. The reason for your exchange and the style name and color of your replacement piece.

 

3. Your shipping address and phone number.

 

Cancelling an Order

 

1.  You will not be charged any fees if you cancel you order within 48 hours.

 

2.  We will charge 50% of your total order fees if you cancel your order after 48 hours but within 7 days.

 

3.  Only freight fees will be returned if you cancel your order after 7 days but before the item are shipped (except for free shipping products).

 

Late Delivery

 

We will offer a full refund for late delivery.